I just opened my new xbox one s and got everything going, internet is good but when I t...

GetHuman-zombiebe's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman-zombiebe's own words
I just opened my new xbox one s and got everything going, internet is good but when I try to redeem codes I'll select the option "redeem a code" and it just stays on that loading screen and does not go past it! I've tried a hard reset twenty times and still nothing, I've tried wireless and wired connection to the internet, I've tried just waiting on the load screen for hrs it just won't go past redeem a code load screen any way I try and access it I can't seem to get past this....I just spent big money on all this for my son and he's losing hope fast! If there is any way to fix this soon it would be helpful
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Xbox

Customer service issue
Reported by GetHuman-zombiebe
Nov 28th, 2018 - 9 mons ago
I have an issue with Xbox too
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Seen by 6 customers so far
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GetHuman-zombiebe started working on this issue
Nov 28th, 2018 1:53pm