I want to change my xbox one gamertag. It will not let me or any of my friends do it of...

GetHuman1642443's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1642443's own words
I want to change my xbox one gamertag. It will not let me or any of my friends do it off xbox. Just keeps loading on and on... for hours. So we all went on xbox.com and it worked for everyone but me. It wants to send a security code to my old phone number. I recently got robbed for my phone about * months ago and no longer have that number. It doesn’t let me have an option to have the code sent to my email. It lets me put in a different phone number so i use my mothers and it goes through but now it wont even let me get into my account or change gamertag for ** DAYS!!! PLEASE HELP ASP
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Xbox

Customer service issue
Reported by GetHuman1642443
Nov 28th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman1642443 started working on this issue
Nov 28th, 2018 1:51am