The game was on my xbox * that i purchased called rare replay as i am trying to play ba...

GetHuman1638032's customer service issue with Xbox from November 2018

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The issue in GetHuman1638032's own words
The game was on my xbox * that i purchased called rare replay as i am trying to play banjo kazooie and it comes up with the xbox *** intro which is fine but when it says press start to play i push start and it asks me to download profile. I push select and it asks me to download profile i push select again and it is checking network status then says cant connect to xbox live. So i have now purchased xbox live thinking the * month card we got wouldnt work for it and it still doesnt work. So now i am paying for xbox live twice and i still cant play the game i spent ** bucks on. I am so frustrated im ready to switch companies and get rid of xbox all together
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Xbox

Customer service issue
Reported by GetHuman1638032
Nov 27th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1638032 started working on this issue
Nov 27th, 2018 4:55pm