Due to payment acceptance issues, I missed Black Friday and Cyber Monday savings on certain games? Can you please respond? I just would like to purchase games still, but if we can get it back to the same pricing.

GetHuman1636926's customer service issue with Xbox from November 2018

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The issue in GetHuman1636926's own words

Purchase games at discounted price ... During cyber Monday sale purchases my method of payment was frozen causing puecase price to change while waiting for a resolution*response from support. Please call to help resolve issue, could not purchase game after waiting for really long periods of time for support causing me to miss sale during Cyber Monday holiday for South Park game yielding a $** difference in price.*Thanks,*Long time customer,*Jeovanni Rousseve

I did not get a response, but it says there was one.

Can I still purchase the two games at the discount mentioned?

Because I'm a long time supporter and customer.

Several different forms of payment and it still did not work.

I have an issue with Xbox too

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Xbox

Xbox store

Customer service issue

Reported by GetHuman1636926

Nov 27th, 2018 - 9 mons ago

I have an issue with Xbox too

Not resolved

Seen by 20 customers so far

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Timeline

GetHuman1636926 started working on this issue

Nov 27th, 2018 2:40pm

GetHuman1636926 used the GetHuman Phone to get a rep from Xbox on the line without waiting on hold

Nov 27th, 2018 2:40pm

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