I have been charged repeatedly on my credit card for an xbox live subscription for my N...

GetHuman1632449's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1632449's own words
I have been charged repeatedly on my credit card for an xbox live subscription for my Nephew. I only put my card on file so he could get the *st month free. He never uses the account. I called and talked to an xbox live billing specialist, over * months ago, who told me my card would no longer be charged. They are still charging me. I don't know the username*etc. associated with the account. All I know is my card *. I want a full refund.
GetHuman1632449 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1632449
Nov 26th, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 65142 others
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Timeline
GetHuman1632449 started working on this issue
Nov 26th, 2018 10:42pm