I am trying to play games on my Xbox but my Xbox live is not working and It is telling...

GetHuman1632124's customer service issue with Xbox from November 2018

Help with my Xbox issue
The issue in GetHuman1632124's own words
I am trying to play games on my Xbox but my Xbox live is not working and It is telling me to test my network but it doesn’t work and our internet connection is fine but we can’t connect to Xbox live so we need help to fix it.
GetHuman1632124 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1632124 fixed the problem
The way I got my Xbox to connect to Xbox live is I held my Xbox button on the Xbox for ten seconds and then unplug my router for ** seconds then plug it back in and wait till the bars are good and went and turned my Xbox on and it was good****
Please help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman1632124
Nov 26th, 2018 - 9 mons ago
I have an issue with Xbox too
Fixed
GetHuman1632124 shared how to fix
Seen by 4 customers so far
Similar issue to 65123 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1632124 started working on this issue
Nov 26th, 2018 10:14pm
GetHuman1632124 confirmed the issue is fixed. Hooray!
Nov 27th, 2018 10:23pm
GetHuman1632124 confirmed the issue is fixed. Hooray!
Nov 27th, 2018 10:24pm