I've a Xbox *** when I first moved into my new address I was able to play my games then...

GetHuman-raygoldf's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman-raygoldf's own words
I've gone online and I've rung Microsoft and I've been trying to sort this problem out for *days now. What more can I do? ... I've a Xbox *** when I first moved into my new address I was able to play my games then I got broadband and I can longer play my games*it seems to have happened since I got Xbox live.
I'm over ** and I'm overwhelmed by all this, surely there has to be a way of resetting my Xbox ***.
GetHuman-raygoldf did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Xbox ***
Customer service issue
Reported by GetHuman-raygoldf
Nov 26th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-raygoldf started working on this issue
Nov 26th, 2018 4:30pm