I went through this same thing last year. I thought it was taken care of then, but I ne...
GetHuman1628246's customer service issue with Xbox from November 2018
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1628246 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1628246's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1628246 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1628246's own words
I went through this same thing last year. I thought it was taken care of then, but I never received the refund and now I have been charged again. I payed for my brothers Xbox live account for him for his bday for * consecutive years, which his bday is in September. He now has his account setup with his information and is billed in December I believe. I do not have an Xbox of any kind and I do not want to continue to be charged a yearly fee. I have gone through my account and it appears it is not being charged. I went so far as to deactivate it or whatever you call it, but was charged again this year...I would appreciate a refund for this as well as last year, which I was told I would receive and did not.
GetHuman1628246 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1628246 fixed the problem
We are waiting for GetHuman1628246 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.