I went through this same thing last year. I thought it was taken care of then, but I ne...

GetHuman1628246's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1628246's own words
I went through this same thing last year. I thought it was taken care of then, but I never received the refund and now I have been charged again. I payed for my brothers Xbox live account for him for his bday for * consecutive years, which his bday is in September. He now has his account setup with his information and is billed in December I believe. I do not have an Xbox of any kind and I do not want to continue to be charged a yearly fee. I have gone through my account and it appears it is not being charged. I went so far as to deactivate it or whatever you call it, but was charged again this year...I would appreciate a refund for this as well as last year, which I was told I would receive and did not.
GetHuman1628246 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1628246
Nov 26th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 64881 others
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Timeline
GetHuman1628246 started working on this issue
Nov 26th, 2018 4:28pm