I got a new Xbox and my old Xbox had my account, *****@***.com, and a child account...

GetHuman1622545's customer service issue with Xbox from November 2018

64465 similar
0 following
Help with my Xbox issue
Try having Xbox call you again?
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman1622545's own words
I got a new Xbox and my old Xbox had my account, *****@***.com, and a child account, *****@***.com. The child account needs a password to login even though I can see it under "family" on the new xbox when logged into my parent account. I do not know what the password was that was setup and the phone number for that email is no longer in use. I try to take the steps to recover the password as it asks with the recovery form but I constantly get denied because I don't have two pieces of information. A previous password (which I don't have. reason for resetting password) and an Xbox ID (which I don't have because I no longer have the old password). **I have called support and they basically said "That's all you can do is fill out the form. If it is not working, you need to create a new microsoft account."*So I'm screwed out of all my online purchases, history, achievements, and progress it seems. There should be measures in place for password recovery for situations like this. It is unfair that I lose all of the above simply because of a faulty password reset system.
GetHuman1622545 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1622545 fixed the problem
We are waiting for GetHuman1622545 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1622545 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1622545
Nov 25th, 2018 - 10 mons ago
I have an issue with Xbox too
Seen by 2 customers so far
Similar issue to 64465 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman1622545 started working on this issue
Nov 25th, 2018 6:07pm
GetHuman1622545 indicated the issue is not fixed yet.
Nov 25th, 2018 6:08pm