We bough a xbox * in febuary and a month ago the controller stop working right so when...

GetHuman1621542's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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Before contacting them, items GetHuman1621542 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking to check your warranty you can use the link to check the warranty on your Xbox. Just click the link and sign into your Xbox account. If you are in need of a repair you will need to call Xbox. First, check your warranty to see if the Xbox is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman1621542's own words
We bough a xbox * in febuary and a month ago the controller stop working right so when I got enough money to buy a new one this week I told the man my controller went out.he told me to contact Microsoft and tell them,I try but all I get is a automated on the other side and it said go to a certain site.I did and I went through the steps it told me to and it still didn't work right and then it asked for the serial number of the controller which I typed in and then it said I no Warren on it.but when I bought my new controller it said on the paper that all a box systems and controllers have a * year warrenty,so I like to know why my ebox * controller doesnt because I had it less then * year
GetHuman1621542 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman1621542
Nov 25th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 64338 others
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GetHuman1621542 started working on this issue
Nov 25th, 2018 2:33pm