I purchased an xbox gift card, with an amazon gift card, but the transaction did not go...

GetHuman1618657's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1618657's own words
I purchased an xbox gift card, with an amazon gift card, but the transaction did not go through properly. Below is a copy of email that was sent to me. I entered the information to process the refund, but I never heard anything back.**my email is *****@***.com**Hello Charlie,*Thanks for contacting Xbox Support. Let’s get you back in action.*Per our conversation today, we have identified what account redeemed the Gift card and to refund the Gift card we need to fillup the form for refund request.*Service Request No. ***********Order No. *******************Below is the link to our Refunds Team. Please fillup the form and send it.*https:**support.xbox.com*en-US*forms*request-refund*Have more questions?*There are plenty of other resources to help with your Xbox experience. If you’ve hit a snag like today, or you just want to explore and connect with fellow Xbox enthusiasts, check these out.** Xbox Forums– Discuss topics with other gamers.** Xbox Ambassadors– Get help directly from an experienced Xbox enthusiast.** Xbox Support- Find helpful content to solve any Xbox challenge you may have.** Microsoft Account– Manage your family, payment options, order history, and subscriptions.*Thanks for your time today. In the next few days you may receive an email survey regarding your experience. Please help make Xbox even better by sharing your feedback.*Happy gaming,*Ben*Support Specialist*Xbox customer support*Your service request number is ********** in case you need it.**Read the Xbox Support Terms of Use**This message from Microsoft is an important part of a program, service, or product that you or your company purchased or participate in. Microsoft respects your privacy. *Please read our Privacy Statement.**Microsoft Corporation*One Microsoft Way*Redmond, WA *****
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Customer service issue
Reported by GetHuman1618657
Nov 24th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 7 customers so far
Similar issue to 64096 others
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GetHuman1618657 started working on this issue
Nov 24th, 2018 9:29pm