I purchased an xbox gift card, with an amazon gift card, but the transaction did not go...

GetHuman1618657's customer service issue with Xbox from November 2018

7 views
 | 
64096 similar
 | 
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1618657 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1618657's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1618657 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1618657's own words
I purchased an xbox gift card, with an amazon gift card, but the transaction did not go through properly. Below is a copy of email that was sent to me. I entered the information to process the refund, but I never heard anything back.**my email is *****@***.com**Hello Charlie,*Thanks for contacting Xbox Support. Let’s get you back in action.*Per our conversation today, we have identified what account redeemed the Gift card and to refund the Gift card we need to fillup the form for refund request.*Service Request No. ***********Order No. *******************Below is the link to our Refunds Team. Please fillup the form and send it.*https:**support.xbox.com*en-US*forms*request-refund*Have more questions?*There are plenty of other resources to help with your Xbox experience. If you’ve hit a snag like today, or you just want to explore and connect with fellow Xbox enthusiasts, check these out.** Xbox Forums– Discuss topics with other gamers.** Xbox Ambassadors– Get help directly from an experienced Xbox enthusiast.** Xbox Support- Find helpful content to solve any Xbox challenge you may have.** Microsoft Account– Manage your family, payment options, order history, and subscriptions.*Thanks for your time today. In the next few days you may receive an email survey regarding your experience. Please help make Xbox even better by sharing your feedback.*Happy gaming,*Ben*Support Specialist*Xbox customer support*Your service request number is ********** in case you need it.**Read the Xbox Support Terms of Use**This message from Microsoft is an important part of a program, service, or product that you or your company purchased or participate in. Microsoft respects your privacy. *Please read our Privacy Statement.**Microsoft Corporation*One Microsoft Way*Redmond, WA *****
GetHuman1618657 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1618657 fixed the problem
We are waiting for GetHuman1618657 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1618657 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1618657
Nov 24th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 7 customers so far
Similar issue to 64096 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1618657 started working on this issue
Nov 24th, 2018 9:29pm