£*.** has been tried to get took out of my account but I stopped recurring billing a wh...

GetHuman-jackbw's customer service issue with Xbox from November 2018

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The issue in GetHuman-jackbw's own words
£*.** has been tried to get took out of my account but I stopped recurring billing a while ago and I spoke to someone on xbox live chat a while ago about this same situation and they said they will stop the recurring billing which they clearly didn’t. I didn’t have any money in that account hence why I stopped recurring billing but now I can’t buy a new month of xbox live because it says I have to pay £*.** first which I never wanted to get took out of my account anyway
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Xbox

Customer service issue
Reported by GetHuman-jackbw
Nov 24th, 2018 - 10 mons ago
I have an issue with Xbox too
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GetHuman-jackbw started working on this issue
Nov 24th, 2018 9:46am