I have a controller that hasn't worked properly since I purchased it with my xbox one x...

GetHuman1611721's customer service issue with Xbox from November 2018

63307 similar
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1611721 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1611721's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (10 mons ago)
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1611721's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1611721 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1611721's own words
I have a controller that hasn't worked properly since I purchased it with my xbox one x about six months ago. I will turn on the console and that's it. The only way it works is if it's tethered to the xbox. I tried everything and also called xbox support and it still doesn't work properly at all, it's still under manufacturer warranty and I was told that I can exchange it through Microsoft for another one or repaired, is it true that it can be exchanged or repaired by Microsoft?
GetHuman1611721 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1611721 fixed the problem
We are waiting for GetHuman1611721 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1611721 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1611721
Nov 23rd, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 8 customers so far
Similar issue to 63307 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1611721 started working on this issue
Nov 23rd, 2018 6:46pm