Hi my son cannot get into his Xbox one account. The problem is his account was set up...

GetHuman-donnamey's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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If you are looking to check your warranty you can use the link to check the warranty on your Xbox. Just click the link and sign into your Xbox account. If you are in need of a repair you will need to call Xbox. First, check your warranty to see if the Xbox is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman-donnamey's own words
Hi my son cannot get into his Xbox one account. The problem is his account was set up by his dad. We are divorced now and we no longer have contact with him. Is there any way he can recover his account. He is upset because all of his progress is on his account. It does not help on your recover password because the email that we would put in is my ex husbands please is there anything that can be done
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Xbox

Customer service issue
Reported by GetHuman-donnamey
Nov 22nd, 2018 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman-donnamey started working on this issue
Nov 22nd, 2018 1:08am