I have a Microsoft account and logged in to x box for my son. I paid for x box gold and...

GetHuman-laralumb's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman-laralumb's own words
I have a Microsoft account and logged in to x box for my son. I paid for x box gold and then wanted to create an account for my son. I opened a Microsoft account for my son and added him to my family with the appropriate settings. *He is now unable to play fortnite ( despite me putying the settings to " teen settings in a desperate attempt to get it). I have tried customising the settings...but no luck. He is not able to access fortnite nor use x box gold as it is on my Microsoft account, despite being a member of my family.*I have tried lots if articles on Microsoft. Tried a virtual agent who gave me lots if articles to read but none solved the problems. I tried phoning but all my credit was eaten up on my phone begire I even got through to talk to someone....this is just not acceptable on so many levels Microsoft are such a big company yet there is no customer service contact details. Please could someone help me with my problems.
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Xbox

Customer service issue
Reported by GetHuman-laralumb
Dec 5th, 2018 - 2 mons ago
I have an issue with Xbox too
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Seen by 3 customers so far
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GetHuman-laralumb started working on this issue
Dec 5th, 2018 6:44pm