I have a Microsoft account and logged in to x box for my son. I paid for x box gold and...
GetHuman-laralumb's customer service issue with Xbox from December 2018
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman-laralumb to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-laralumb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-laralumb may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-laralumb's own words
I have a Microsoft account and logged in to x box for my son. I paid for x box gold and then wanted to create an account for my son. I opened a Microsoft account for my son and added him to my family with the appropriate settings. *He is now unable to play fortnite ( despite me putying the settings to " teen settings in a desperate attempt to get it). I have tried customising the settings...but no luck. He is not able to access fortnite nor use x box gold as it is on my Microsoft account, despite being a member of my family.*I have tried lots if articles on Microsoft. Tried a virtual agent who gave me lots if articles to read but none solved the problems. I tried phoning but all my credit was eaten up on my phone begire I even got through to talk to someone....this is just not acceptable on so many levels Microsoft are such a big company yet there is no customer service contact details. Please could someone help me with my problems.
GetHuman-laralumb did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-laralumb fixed the problem
We are waiting for GetHuman-laralumb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.