I purchased the one month $*.** Xbox Gold subscription.* That was instantly charged the...

GetHuman1535475's customer service issue with Xbox from November 2018

4 views | 57090 similar | 0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman1535475 to get a Xbox rep on the line!
Always use the GetHuman Phone to call Xbox. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1535475's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1535475 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman1535475's own words
I purchased the one month $*.** Xbox Gold subscription.* That was instantly charged the $*.** fee. However the next day they try to charge me for $*. I don't know why they charge me this. They gave no indication that there would be an extra $* charge. I would appreciate a full refund of said $*. I have been an Xbox customer from the original Xbox. I literally had just enough money in my account for the $*.** charge.* However when they decided to check on the extra $* charge as a separate charge it put me into overdraft which ended up and me having to pay another $** to my bank thank you Microsoft team if I had that amount of money at the time I would not have gotten the one month I would have gotten this three months subscription.* I would like you to fix this by either refunding the $* charge or by seeing as I had to pay in total with overdraft fees and your charges $**.** a *-month subscription at no extra charge to me

GetHuman1535475 did not yet indicate what Xbox should do to make this right.

How GetHuman1535475 fixed the problem

We are waiting for GetHuman1535475 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1535475 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1535475
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 57090 others
0 customers following this

Timeline

GetHuman1535475 started working on this issue
Nov 10th, 2018 3:01pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies