my son's Xbox Live account was hacked and someone signed into it and changed the recove...

GetHuman1526630's customer service issue with Xbox from November 2018

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The issue in GetHuman1526630's own words
my son's Xbox Live account was hacked and someone signed into it and changed the recovery email address for forgotten password it will not allow him to reset the password enter his account information or anything I need help
GetHuman1526630 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1526630
Nov 8th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 16 customers so far
Similar issue to 56405 others
1 customer following this
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Timeline
GetHuman1526630 started working on this issue
Nov 8th, 2018 10:53pm