My issue is not resovlable through message chat. I need a call back. *I Have an xbox on...

GetHuman1493892's customer service issue with Xbox from November 2018

4 views | 54079 similar | 0 following
Help with my Xbox issue
Did we steer you to the right help?
Waiting to see if GetHuman1493892 got the right customer help using our suggestion.
First: share to improve GetHuman1493892's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1493892 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1493892's own words
My issue is not resovlable through message chat. I need a call back. *I Have an xbox one, the x box one glitched, I was signed into my account lilchickennugg**And proceeded to purchase the game fight night champion. Was having difficulty and noticed that the game wasnt downloading. In my head that indicated to me that the game was never being so I tried it * more times. Unbenounced to me every time i tried it, there was never a confirmation saying I purchased the game. The game never downloaded and was never and still is not on my xbox. Who buys a game ** times. Can you answer that in one setting for the same console. If you guys cant see how many times a person purchases a game how in the ****** does Microsoft know I made a purchase. Look up the account and see that an email was attached incorrectly to the my account t which allowed for this to happen. Microsoft product x box one was glitching, I had to remove my account and factory reset my x box to access anything and on top of that it was not allowing the process the Microsoft way. Locked me of my outlook email for a day.*AGAIN WHO PURCHASES A GAME ** TIMES FOR ONE CONSOLE MAKES NO SENSE, I CANT PLAY IT ** DIFFERNET WAYS, ITS USELESS * OTHER TIMES. the game should only be allowed once for purchase if it's already attached to the x box. That's called stupidity if you or any Microsoft employee believes that I needed to purchase the game ** times. *Please call me!!!!!!!!! You guys are no help through message!!!!

GetHuman1493892 did not yet indicate what Xbox should do to make this right.

How GetHuman1493892 fixed the problem

We are waiting for GetHuman1493892 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1493892 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1493892
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 54079 others
0 customers following this

Timeline

GetHuman1493892 started working on this issue
Nov 4th, 2018 6:55pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies