Trying to login to Xbox and am getting a message stating “ it looks like someone else...

GetHuman1481250's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman1481250's own words
Trying to login to Xbox and am getting a message stating “ it looks like someone else might be using your account “ select fix now , but when I go through the change stuff nothing happens . No one else is using my account I called aol and they had told me since I haven’t logged in to that email for so long it’s been deleted , but the back up recovery email doesn’t allow me to change anything either .that message still pops up .
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1481250
Nov 4th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1481250 started working on this issue
Nov 4th 4:55am