I bought a costume for my grandson's game fortnite. The costume cost $*.** this was on...

GetHuman1470695's customer service issue with Xbox from November 2018

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The issue in GetHuman1470695's own words
I bought a costume for my grandson's game fortnite. The costume cost $*.** this was on ********** and since then there had been numerous charges taken from my account totaling $**.** without my authorization. I would appreciate if this amount could be refunded back in my account. This activity should not be allowed without some sort of password or something saying that I am authorizing this purchase. Please contact me at this number for further questions. ***-***-****. thanks
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Xbox

Customer service issue
Reported by GetHuman1470695
Nov 2nd, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1470695 started working on this issue
Nov 2nd 5:04pm