My debit card is getting charged every month my son tried your Xbox live trail n he did...

GetHuman-ascorpio's customer service issue with Xbox from November 2018

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The issue in GetHuman-ascorpio's own words
My debit card is getting charged every month my son tried your Xbox live trail n he didn't like it so he cancel but I'm still getting charged and it's on my social security income that I need for bills. I need the money returned to my account for October n Sept because this was suppose to b cancelled n I really dn t.v.g appreciate this we don't even own the Xbox console we haven't since July ****lease help I've been trying to resolve this for the past * months I'm very angry about this I need this taken care of
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Xbox

Customer service issue
Reported by GetHuman-ascorpio
Nov 1st, 2018 - a mon ago
I have an issue with Xbox too
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Timeline
GetHuman-ascorpio started working on this issue
Nov 1st 7:04pm