My son couldn't sign in or his xbox one so I looked for help online on YouTube where i...

GetHuman-midders's customer service issue with Xbox from November 2018

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Help with my Xbox issue
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The issue in GetHuman-midders's own words
My son couldn't sign in or his xbox one so I looked for help online on YouTube where it suggested resetting the console but saving games and all info I did this then got the xbox back on to find that my son's account had gone. I tried to get it back but I couldn't it was asking me for the info I had put in as a parent when I first got it I.e email address and password which I can't remember.*I have spent quite a amount of money on games an in game purchase for him I really need to get the account back on!*Please help
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Xbox

Customer service issue
Reported by GetHuman-midders
Nov 1st, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman-midders started working on this issue
Nov 1st 1:21pm