My son is trying to play cross-platform on fortnite. He has an Xbox and wants to play w...

GetHuman1451012's customer service issue with Xbox from October 2018

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Help with my Xbox issue
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The issue in GetHuman1451012's own words
My son is trying to play cross-platform on fortnite. He has an Xbox and wants to play with someone on a PC. He does not have an option on his drop down menu to add epic friends. We've been told that may have something to do with the fact that he's set up as a child account.
GetHuman1451012 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1451012
Oct 30th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 51219 others
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Timeline
GetHuman1451012 started working on this issue
Oct 30th, 2018 4:16pm