Hi Microsoft, My name is Jacob Grabow and it seems that the last OS update wiped ALL OW...

GetHuman1397880's customer service issue with Xbox from October 2018

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The issue in GetHuman1397880's own words
Hi Microsoft, My name is Jacob Grabow and it seems that the last OS update wiped ALL OWNED DLC OFF OF MY Xbox. Including the discs. I have * xbox one games and * xbox *** games and it seems that all dlcs have vanished like Oblivion which I own a did copy of the GOTY edition and Rage Anarchy edition and also masseffect * and * and Dragon Age Origins*Awakening both discs and cant play the current saved game slot due to missing content I think that is why I have been having g so much trouble with Assassin's creed Oddasy and Somehow would like it resolved and puzzled at the same time Also found ou that my Xbox Live Membership is gone I purchased it with a prepaid card in August. Serial************, Home address **** **th st Brodhead Wi, *****, phone*********** seems like the problem is beyond fixing and need Microsoft to restore my saved games from the Microsoft Servers and also Restore My account

GetHuman1397880 did not yet indicate what Xbox should do to make this right.

I am a loyal. Icrosoft Customer that has been with Microsoft for about ** years
Everything from reinstalling and any other thing I could think of
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Xbox

Xbox live
Customer service issue
Reported by GetHuman1397880
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 47692 others
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Timeline

GetHuman1397880 started working on this issue
Oct 23rd, 2018 4:56pm

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