So I recently talked through chat with Xbox support about getting an account back. I di...

GetHuman1388025's customer service issue with Xbox from October 2018

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The issue in GetHuman1388025's own words
So I recently talked through chat with Xbox support about getting an account back. I did not no my password to the account so they sent me a link to answer as much info as possible that I knew about the account to verify that it was mine. After I got the email confirming that it was my account I then changed my password. When I tried to recover it, I get a message saying your security info change is still pending the change was requested on ******** and will be completed ********, but it also says during the waiting period you can still sign in and use your Microsoft account normally. So when I hit Next it tells me to verify my email, saying “ we sent an email to *****@***.com to make sure you own it. Please check your inbox and enter the security code below to finish setting up your Microsoft account. I don’t know my Soccerjunky gmail password i tried everything i could think of to remember what password I may have used, but I was like ** when I made it.. Over ** years ago how am I suppose to remember that info it’s kind of messed up that I can’t get my own account back and I’ve been with you guys since the Xbox.. Just want some help please.

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Xbox

Customer service issue
Reported by GetHuman1388025
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 47555 others
0 customers following this

Timeline

GetHuman1388025 started working on this issue
Oct 23rd, 2018 11:29am

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