My brother live on Mexico and I live at the United states but he can't redeem the code because he's on another region.

GetHuman1384317's customer service issue with Xbox from October 2018

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Help with my Xbox issue
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The issue in GetHuman1384317's own words
Gift a game to my brother on xbox one s ... I send a game gift to my brother over at Mexico but he can't redeem it can you help me? And not make me think I wasted my money :(
He can't redeem it because he's on a different region
Having my brother able to redeem the code
I have been a customer for * years now and I had some good experiences and I'm wondering if you guys could help me.
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I have an issue with Xbox too
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Xbox

Xbox one s
Customer service issue
Reported by GetHuman1384317
Oct 21st, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 46535 others
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Timeline
GetHuman1384317 started working on this issue
Oct 21st 3:28am