my son purchase Xbox credits in points and did not know that they were not free because...

GetHuman-pluttrel's customer service issue with Xbox from October 2018

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The issue in GetHuman-pluttrel's own words
my son purchase Xbox credits in points and did not know that they were not free because the account kept taking him I was supposed to have a password on this account to where it would not allow anyone to purchase anything without a password. so last night's charges were not authorized and there are a few of them quite a few actually.I need them returned I don't know how to give you points back or return this stuff for what to do but I cannot afford that and that was not authorized he said he didn't know that it would cost money because it kept accepting and going forward whenever he pushed what he was trying to buy. It's only * and I was not around last night.
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Customer service issue
Reported by GetHuman-pluttrel
Oct 20th, 2018 - 3 mons ago
I have an issue with Xbox too
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Seen by 4 customers so far
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GetHuman-pluttrel started working on this issue
Oct 20th, 2018 1:07pm