I purchased Xbox Live * month membership at a local Dollar General Store. They did not...

GetHuman-dkdicarl's customer service issue with Xbox from October 2018

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The issue in GetHuman-dkdicarl's own words
I purchased Xbox Live * month membership at a local Dollar General Store. They did not give me the card because the card had no code. The code was on the receipt to enter. I tried entering the given code into my account but it displayed "code not found". I contacted the merchant, they checked and no errors on their end and found the code had not yet been redeemed. I have attempted to enter the code several more times but getting same message. Merchant stated they could not refund my money and that is fine, I just want to be able to use the card that I payed $** for. What do I need to do now?
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Customer service issue
Reported by GetHuman-dkdicarl
Oct 19th, 2018 - 3 mons ago
I have an issue with Xbox too
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Seen by 3 customers so far
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GetHuman-dkdicarl started working on this issue
Oct 19th, 2018 9:01pm