I was trying to signup for Gamepass and I entered all my billing info and pressed okay...

GetHuman1376143's customer service issue with Xbox from October 2018

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The issue in GetHuman1376143's own words
I was trying to signup for Gamepass and I entered all my billing info and pressed okay it looked like it was processing and sent me back to the main Gamepass screen. O choice a game and their was no install option just subscribe so I figured the payment info didnt go through, so I tried sending all the info in again, and it sent me back to the Gamepass page with no install just subscribe. So I did this again a few more times with the same results. Than I tried with my PayPal info and the same thing happened. I tried a few more times with PayPal. Same results. I posted this on Reddit and someone told me to reboot my console. When I did that I was able to install game. Now looking at my bank, and PayPal statements I have been charged for each one of those attempts. I'm just trying to get those refunded.

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Xbox

Customer service issue
Reported by GetHuman1376143
Oct 19th, 2018 - 2 years ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 45657 others
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Timeline

GetHuman1376143 started working on this issue
Oct 19th, 2018 3:59pm

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