My son used my credit card to buy access to Fornite online with our Xbox. I gave him pe...

GetHuman1365107's customer service issue with Xbox from October 2018

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My son used my credit card to buy access to Fornite online with our Xbox. I gave him permission to buys $** one time game. He opened an account with your company and unknown to me, he and his friends have been making purchases every time they play. When they are playing, they acquire armor and other things that cost money but they don’t know it’s charging my card every time. So my card is being billed multiple times a month automatically without my approval. My son and his friends who play are ** and younger, and don’t know how anything works with money and charges to my card. I’ve tried to cancel our account with you through our Xbox device several times. You make it so difficult to cancel, but it’s so easy to sign up! This is frustrating! We’ve now had over $**** worth of charges made to my card, which I have had to cancel. I need to speak with someone to get a refund for all this money that was taken out of my account. Thank you!
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Customer service issue
Reported by GetHuman1365107
Oct 17th, 2018 - 3 mons ago
I have an issue with Xbox too
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Seen by 6 customers so far
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Name of Account Holder
Type of Xbox
Email Address
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Home Address
GetHuman1365107 started working on this issue
Oct 17th, 2018 6:42pm