I have a turtle beach headset. I order a Xbox lab controller because my pro gal control...

GetHuman-sonnyhur's customer service issue with Xbox from October 2018

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The issue in GetHuman-sonnyhur's own words
I have a turtle beach headset. I order a Xbox lab controller because my pro gal controller that came with the Xbox would not pick up my headset mic when I spoke. The brand new controller doesn’t not pick up when I talk either. I tested the headset with my phone on a phone call and it worked there so it has to be something with the controller. I checked to see if I was muted I wasn’t. I looked up this issue and many others also have the same problem. Please help as sonn as possible.
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Xbox

Customer service issue
Reported by GetHuman-sonnyhur
Oct 15th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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GetHuman-sonnyhur started working on this issue
Oct 15th 7:34pm