I preordered call off duty black ops * through game stop and I received the code when I...

GetHuman1345252's customer service issue with Xbox from October 2018

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The issue in GetHuman1345252's own words
I preordered call off duty black ops * through game stop and I received the code when I went there Thursday night I came home typed the code in and it said it gave me ** dollars credit when I went to go purchase the game from the online store it said play not purchase but underneath it said buy to own so I clicked buy to own and I did not actually give me ** dollars credit so I tried to type the code in again and it said the code had already been redeemed but it’s saying I don’t own the game?
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1345252
Oct 15th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1345252 started working on this issue
Oct 15th 12:12am