When I plug in my headset into the Xbox One controller nothing plays through even when...

GetHuman1341170's customer service issue with Xbox from October 2018

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The issue in GetHuman1341170's own words
When I plug in my headset into the Xbox One controller nothing plays through even when I turn my volume all the way down on my TV nothing plays. The mic works however which is odd but I can't hear any audio from a game or the party. I don't know if it's a setting I accidentally switched on and off or changed or possibly the controller is broken I have tested every headset I used on another device (phone) and sound plays through it.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1341170
Oct 14th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 7 customers so far
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Timeline
GetHuman1341170 started working on this issue
Oct 14th 1:04am