Hi, I was playing my Xbox * hours ago and when I got on I wasn't able to sign in. So I...

GetHuman1336942's customer service issue with Xbox from October 2018

Help with my Xbox issue
The issue in GetHuman1336942's own words
Hi, I was playing my Xbox * hours ago and when I got on I wasn't able to sign in. So I did what anyone would try to do first. Try to restart it and sign back in. It did it again so I did the second best thing which was look a YouTube video, which told me to restart my Xbox to the very start. When I did this I had to remake a password for my original account later to find out that my account was suspended. Once it was unsuspended I typed in the email and my new password. But all it did was make me a different account. I'm trying to retrieve my original Xbox account which is "RealGoodGrace**"

GetHuman1336942 did not yet indicate what Xbox should do to make this right.

How GetHuman1336942 fixed the problem
Window's Agent help me find out about my password and email (etc). **I asked the same thing. *And all they did was give me my email to help so it worked out fine! *Thanks for trying to help me I appreciate it too!
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Customer service issue
Reported by GetHuman1336942
Oct 13th, 2018 - 3 years ago
GetHuman1336942 shared how to fix
Seen by 3 customers so far
Similar issue to 42623 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman1336942 started working on this issue
Oct 13th, 2018 5:56am
GetHuman1336942 confirmed the issue is fixed. Hooray!
Oct 17th, 2018 2:04am