I pre-ordered Black Ops * a few months ago. Yesterday when my son was ready to start pl...

GetHuman1336360's customer service issue with Xbox from October 2018

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The issue in GetHuman1336360's own words
I pre-ordered Black Ops * a few months ago. Yesterday when my son was ready to start playing the game, a message came up saying that we had either been refunded or we never purchased it. We never received a refund. Because he had been planning on playing this for months, and I could not afford to buy it a second time, he went and sold his ps* so he could buy this game for himself. When he turned the Xbox on a few minutes ago, a physical and digital copy showed up on the screen, but the digital only stayed on the screen for probably a minute. I don't know what is going on, but I would like a refund for the digital copy that I purchased and we don't have.
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Xbox

Customer service issue
Reported by GetHuman1336360
Oct 13th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1336360 started working on this issue
Oct 13th 2:07am