I pre-ordered Black Ops * a few months ago. Yesterday when my son was ready to start pl...

GetHuman1336360's customer service issue with Xbox from October 2018

42558 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman1336360's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1336360 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1336360 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1336360's own words
I pre-ordered Black Ops * a few months ago. Yesterday when my son was ready to start playing the game, a message came up saying that we had either been refunded or we never purchased it. We never received a refund. Because he had been planning on playing this for months, and I could not afford to buy it a second time, he went and sold his ps* so he could buy this game for himself. When he turned the Xbox on a few minutes ago, a physical and digital copy showed up on the screen, but the digital only stayed on the screen for probably a minute. I don't know what is going on, but I would like a refund for the digital copy that I purchased and we don't have.
GetHuman1336360 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1336360 fixed the problem
We are waiting for GetHuman1336360 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1336360 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1336360
Oct 13th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 42558 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1336360 started working on this issue
Oct 13th, 2018 2:07am