Somebody bought and gifted me a game and the code does not work. I have tried typing it...

GetHuman-vincemau's customer service issue with Xbox from October 2018

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The issue in GetHuman-vincemau's own words
Somebody bought and gifted me a game and the code does not work. I have tried typing it on my xbox and thought the site on my pc and my mobile phone and it says that because it is from a different region it will not work. Is there a way I can just change my region to where he is front to use and download the black ops * game? Or is there a way I can give Xbox support the unused code the gift sent me and get a code replacement for my. Region please?
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Customer service issue
Reported by GetHuman-vincemau
Oct 12th, 2018 - 6d ago
I have an issue with Xbox too
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Seen by 3 customers so far
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GetHuman-vincemau started working on this issue
Oct 12th 9:59pm