I asked to remove a debit card tht was stolen to be removed and was under the impressio...

GetHuman1334610's customer service issue with Xbox from October 2018

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The issue in GetHuman1334610's own words
I asked to remove a debit card tht was stolen to be removed and was under the impression it was, come to find out a month or so later my card is "overcharged" so I can't access my payment options on ANY platform be it my console, cellular device or even the PC for some reason. Feels like I'm locked out because of an already super unfortunate event couldnt help.. If there's any way someone at the xbox team could just WIPE the cards on my current acount I'd be able to access the options and at least get my Gold back! PLEASE and thank you Xbox!
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Xbox

Customer service issue
Reported by GetHuman1334610
Oct 12th, 2018 - 9d ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1334610 started working on this issue
Oct 12th 8:04pm