I asked to remove a debit card tht was stolen to be removed and was under the impressio...

GetHuman1334610's customer service issue with Xbox from October 2018

42203 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman1334610's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1334610's next move: talk to Xbox when they open (we'll send a reminder).
Xbox's call center is closed now. We will text or email GetHuman1334610 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1334610 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1334610 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1334610's own words
I asked to remove a debit card tht was stolen to be removed and was under the impression it was, come to find out a month or so later my card is "overcharged" so I can't access my payment options on ANY platform be it my console, cellular device or even the PC for some reason. Feels like I'm locked out because of an already super unfortunate event couldnt help.. If there's any way someone at the xbox team could just WIPE the cards on my current acount I'd be able to access the options and at least get my Gold back! PLEASE and thank you Xbox!
GetHuman1334610 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1334610 fixed the problem
We are waiting for GetHuman1334610 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1334610 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1334610
Oct 12th, 2018 - 9d ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 42203 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1334610 started working on this issue
Oct 12th 8:04pm