pre-order Black Ops * * months ago the payment was confirmed I downloaded the game last...

GetHuman1334550's customer service issue with Xbox from October 2018

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The issue in GetHuman1334550's own words
pre-order Black Ops * * months ago the payment was confirmed I downloaded the game last night waiting on the release of the game the Xbox instructed me to uninstall it and reinstall the game I did that now I cannot reinstall the game and it is telling me that I have to buy it when I have already bought the game and in order history it is not showing that I purchased the game or purchased the $* for * months of Xbox Live Gold now I do not have either gained or Xbox Live Gold now need fixed immediately please
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Xbox

Customer service issue
Reported by GetHuman1334550
Oct 12th, 2018 - 4d ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Type of Xbox
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Timeline
GetHuman1334550 started working on this issue
Oct 12th 7:53pm