I bought and pre ordered black ops * and it charged me when I did then today when the g...
GetHuman1333305's customer service issue with Xbox from October 2018
Help with my Xbox issue
First: share to improve GetHuman1333305's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1333305's next move: talk to Xbox when they open (we'll send a reminder).
Xbox's call center is closed now. We will text or email GetHuman1333305 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1333305 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1333305 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman1333305's own words
I bought and pre ordered black ops * and it charged me when I did then today when the game came out it says buy to own even though I have it downloaded and they already charged me
GetHuman1333305 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1333305 fixed the problem
We are waiting for GetHuman1333305 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.