My name is Hannah and I'm a personal assistant for Stephen Mccorry and he asked me to r...

GetHuman1332838's customer service issue with Xbox from October 2018

Help with my Xbox issue
The issue in GetHuman1332838's own words
My name is Hannah and I'm a personal assistant for Stephen Mccorry and he asked me to reach out regarding a refund. **He ordered a ppv from UFC TV on the xbox *** app for UFC ***. He purchased the ppv the night before to avoid any possible streaming issues in case there was huge demand for the service. **When it came time to watch, the app had a message claiming the service was unavailable. He checked his bank account and you debited $**.**. **He troubleshooted the app according to the sites directions and even reinstalled the app, but there is still no service and he is requesting a full refund. We appreciate deeply your time and thoughts, Sir*Ma'am.
GetHuman1332838 did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman1332838
Oct 12th, 2018 - 6d ago
I have an issue with Xbox too
Fixed
Seen by 11 customers so far
Similar issue to 41900 others
0 customers following this
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Timeline
GetHuman1332838 started working on this issue
Oct 12th 3:58pm
GetHuman1332838 indicated the issue is not fixed yet.
Oct 12th 4:00pm