Bought a game then got a email that it got canceled by xbox but my money was still took...

GetHuman1332470's customer service issue with Xbox from October 2018

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The issue in GetHuman1332470's own words
Bought a game then got a email that it got canceled by xbox but my money was still took out of my account I didn't get it back. I was able to play the the beta it was says play where buy normally is so I dont under stand what took my money. An why I cant play this game !
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1332470
Oct 12th, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1332470 started working on this issue
Oct 12th 3:13pm