I pre ordered a black ops * virtual copy on the store in July and only about a week ago...

GetHuman1332115's customer service issue with Xbox from October 2018

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The issue in GetHuman1332115's own words
I pre ordered a black ops * virtual copy on the store in July and only about a week ago it shows up as declined. I either want confirmation that I will get the game or get my money back to buy it again
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1332115
Oct 12th, 2018 - 10d ago
I have an issue with Xbox too
Not resolved
Seen by 14 customers so far
Similar issue to 41831 others
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Timeline
GetHuman1332115 started working on this issue
Oct 12th 2:20pm