I preordered a game a while ago and tried to download toady and now it says I don’t own...
GetHuman1332067's customer service issue with Xbox from October 2018
Help with my Xbox issue
First: share to improve GetHuman1332067's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1332067 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1332067 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1332067's own words
I preordered a game a while ago and tried to download toady and now it says I don’t own the game. The money was still taken out of my account. Meaning it took my money but won’t even let me play the game
GetHuman1332067 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1332067 fixed the problem
We are waiting for GetHuman1332067 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.