I preordered a game a while ago and tried to download toady and now it says I don’t own...

GetHuman1332067's customer service issue with Xbox from October 2018

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The issue in GetHuman1332067's own words
I preordered a game a while ago and tried to download toady and now it says I don’t own the game. The money was still taken out of my account. Meaning it took my money but won’t even let me play the game
GetHuman1332067 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1332067
Oct 12th, 2018 - 6d ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 41825 others
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Timeline
GetHuman1332067 started working on this issue
Oct 12th 2:12pm