my xbox one claims that my xbox is almost out of space when i have an external hard dri...

GetHuman1331990's customer service issue with Xbox from October 2018

Help with my Xbox issue
The issue in GetHuman1331990's own words
my xbox one claims that my xbox is almost out of space when i have an external hard drive of * terabytes and only used about *. It uninstalled almost all of my games and restarting the console doesn't help.
GetHuman1331990 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1331990 fixed the problem
I rebooted my WiFi and then I unplugged my external hard drive. Then I plugged it back in and then waited for it to be recognized
Please help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman1331990
Oct 12th, 2018 - 11d ago
I have an issue with Xbox too
Fixed
GetHuman1331990 shared how to fix
Seen by 5 customers so far
Similar issue to 41817 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
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Timeline
GetHuman1331990 started working on this issue
Oct 12th 2:00pm
GetHuman1331990 confirmed the issue is fixed. Hooray!
Oct 13th 2:06pm
GetHuman1331990 confirmed the issue is fixed. Hooray!
Oct 14th 3:01pm