hi, when i sign in with my son's email and password, his user name is now different and...

GetHuman1321278's customer service issue with Xbox from October 2018

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1321278's own words
hi, when i sign in with my son's email and password, his user name is now different and doesn't show any past refunds or purchases. i had refunds two weeks ago. why is the user name different? i also now have $** worth of charges that we did not make. maybe we were hacked? i want to cancel the live account and need to know if the whole system can be returned for a refund. it's not secure enough and not being able to reach a human with your company is super frustrating. we will just go with playstation
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1321278
Oct 11th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1321278 started working on this issue
Oct 11th 8:02pm