I changed my primary Microsoft email from (*****@***.com) to (*****@***.com) because i...

GetHuman1319696's customer service issue with Xbox from October 2018

Help with my Xbox issue
The issue in GetHuman1319696's own words
I changed my primary Microsoft email from (*****@***.com) to (*****@***.com) because i no longer had the blue** email.**I’m subscribed to Xbox like gold but for every multiplayer game that requires Xbox live gold (i.e. Overwatch) I’m unable to play.**My online status also cannot he changed. It says “online status unknown.”**On the dashboard it says “there’s a problem getting this content right now.” Where the ad for deals*games with gold would be.**It is not my connection because my brother can play just find on his account on the same Xbox. I share my Xbox live with him on our console.

GetHuman1319696 did not yet indicate what Xbox should do to make this right.

How GetHuman1319696 fixed the problem
I did a hard reset. I unplugged my Xbox one and plugged it back in and somehow it resolved the issue
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Customer service issue
Reported by GetHuman1319696
Oct 11th, 2018 - 2 years ago
GetHuman1319696 shared how to fix
Seen by 6 customers so far
Similar issue to 41415 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman1319696 started working on this issue
Oct 11th, 2018 4:26pm
GetHuman1319696 confirmed the issue is fixed. Hooray!
Oct 12th, 2018 4:47pm
GetHuman1319696 confirmed the issue is fixed. Hooray!
Oct 13th, 2018 1:10am

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