I am trying to get the charges refunded to my credit card for purchases made on October...

GetHuman-eaglepip's customer service issue with Xbox from October 2018

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The issue in GetHuman-eaglepip's own words
I am trying to get the charges refunded to my credit card for purchases made on October *, ****. My ** year old son used my credit card without authorization. I have been in touch with someone on a phone *-***-***-****...no answer yet...I have also filled out a xbox refund form on line and this was the response* Your Refund Request (SR): ********** has been assigned to a member of our support team. Our goal is to respond to your email within the next ** hours. *Please help me. Thank you.
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Xbox

Customer service issue
Reported by GetHuman-eaglepip
Oct 11th, 2018 - a mon ago
I have an issue with Xbox too
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Seen by 3 customers so far
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Timeline
GetHuman-eaglepip started working on this issue
Oct 11th 3:16pm