I received a virtual visa gift card for my birthday. When I tried using it in the Xbox market place it had an error and didn’t go thru. But still charged by card $*. And won’t let me buy what I want. Please help!

GetHuman-cohoonic's customer service issue with Xbox from September 2018

6 views | 34950 similar | 0 following
Help with my Xbox issue
First: share to improve GetHuman-cohoonic's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-cohoonic got the right customer help using our suggestion.
Before contacting them, items GetHuman-cohoonic may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-cohoonic's own words
I received a virtual visa gift card for my birthday. When I tried using it in the Xbox market place it had an error and didn’t go thru. But still charged by card $*. And won’t let me buy what I want. Please help! ... I received a virtual visa gift card for my birthday. When I tried using it in the Xbox market place it had an error and didn’t go thru. But still charged by card $*. And won’t let me buy what I want. Please help!
I received a virtual visa gift card for my birthday. When I tried using it in the Xbox market place it had an error and didn’t go thru. But still charged by card $*. And won’t let me buy what I want. Please help!
By giving me a refund, then helping me compelete my original transaction
I’ve been with Xbox for forever now and spent well over $***s.
Yes reading other support. Nothing seems to work
How GetHuman-cohoonic fixed the problem

We are waiting for GetHuman-cohoonic to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cohoonic fixes it.
This email address isn't valid

Xbox

Visa online
Customer service issue
Reported by GetHuman-cohoonic
Sep 28th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 34950 others
0 customers following this

Timeline

GetHuman-cohoonic started working on this issue
Sep 28th, 2018 2:15pm