I received a virtual visa gift card for my birthday. When I tried using it in the Xbox market place it had an error and didn’t go thru. But still charged by card $*. And won’t let me buy what I want. Please help!

GetHuman-cohoonic's customer service issue with Xbox from September 2018

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The issue in GetHuman-cohoonic's own words
I received a virtual visa gift card for my birthday. When I tried using it in the Xbox market place it had an error and didn’t go thru. But still charged by card $*. And won’t let me buy what I want. Please help! ... I received a virtual visa gift card for my birthday. When I tried using it in the Xbox market place it had an error and didn’t go thru. But still charged by card $*. And won’t let me buy what I want. Please help!
I received a virtual visa gift card for my birthday. When I tried using it in the Xbox market place it had an error and didn’t go thru. But still charged by card $*. And won’t let me buy what I want. Please help!
By giving me a refund, then helping me compelete my original transaction
I’ve been with Xbox for forever now and spent well over $***s.
Yes reading other support. Nothing seems to work
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Xbox

Visa online
Customer service issue
Reported by GetHuman-cohoonic
Sep 28th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 34950 others
0 customers following this

Timeline

GetHuman-cohoonic started working on this issue
Sep 28th, 2018 2:15pm