I'm a grandparent doing early Xmas shopping. And know very little about video game cons...

GetHuman1221471's customer service issue with Xbox from September 2018

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The issue in GetHuman1221471's own words
I'm a grandparent doing early Xmas shopping. And know very little about video game consoles but am trying to learn. My grandson is ** and lives with me. This is his first Xbox. We both need help need help with a few things. First of all I'm trying to buy accessories online on eBay and don't know the exact model of Xbox one. I've seen a variety of Xbox one models but don't know if the accessories fit all models. I know what it looks like. Console and charger are white. Original box was green and maybe some white. Printed was box was Minecraft. I thought it came with game cartridge but grandson said there was additional cost to add game directly onto console permanently. I purchased it at pawn shop in original box and packaging in new condition. Paid *** for it. I've already placed order for gaming head phones hoping I got the correct pair. I'm having issues buying rechargeable battery pack for controller. Do I need a charging dock in addition to battery packs that I'm seeing for sale without dock. I need USB cord for controller. And maybe additional controller. A printed instruction manual for me to learn. Speakers. Need to know about parental control settings. Also, My Microsoft account needs some attentions. I've got a few things messed up that I cant seem to fix, including Xbox account information. My adult son set it up but when I tried to locate account with email he said he used I cant find it. This is an email account I have set up for grandson with his name on it but I manage it. he never gets in it. I tried to add this email as a child account to my Microsoft account. And also tried to add a separate desk top on my laptop by adding a new user account in accounts setting under child account and I want his desktop to be in his name. Right now I have * desktops in my name in my name under separate emails and both emails seems to be linked to my Microsoft account. when I changed password on one account it changes password on both accounts. I dont understand this. You asked for details this is every issue I think of right now but im sure ill have more in future Hope this website is helpful. If so I will definitely use it often. Thank you.
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Xbox

Customer service issue
Reported by GetHuman1221471
Sep 28th, 2018 - 22d ago
I have an issue with Xbox too
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Seen by 4 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1221471 started working on this issue
Sep 28th 7:13am