My Xbox one won't let me connect to xbox live. I tested the multiplayer connection and...

GetHuman1220700's customer service issue with Xbox from September 2018

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The issue in GetHuman1220700's own words
My Xbox one won't let me connect to xbox live. I tested the multiplayer connection and tested the NAT type, but the multiplayer test says the test can't finish, and the NAT type test says it's unavailable. I looked it up on Xbox assist and nothing says anything about what I'm having problems with. I can't even play offline games. I don't know what to do.
GetHuman1220700 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1220700
Sep 28th, 2018 - 21d ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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GetHuman1220700 started working on this issue
Sep 28th 12:57am